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Handling Credit Card Chargeback Disputes: A Step-By-Step Guide

This decision tree infographic walks small business owners who have received their notice of a customer’s credit card chargeback through all of the decisions and steps they’ll need to complete in order to fight and win the chargeback dispute.

Specifically, whether or not the business should fight the chargeback, what documents they’ll need to provide to win, important deadlines, what the reason codes mean, where to send their dispute package, etc.

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