In the field of IT and sales technology shapes their future for sure. With the technology turbulence withing the past years, sales are affected by the boom of Internet services. Nowadays, customers require more and more so companies should react adequately. This infographic shows 15 trends shaping the future of customer services.
According to the infographic, 60% of consumers have higher expectations for customer services compared to a year ago. It is estimated that 62% of global consumers have stopped doing business with a brand or organization due to a poor customer service experience. Check ou the full list of foreseen customer services trends.
Source: live chat customer service